![]() ![]() ![]() If you have an urgent question, please indicate the urgency in the subject line of your note and we will do our best to answer your question as soon as possible. We will respond to you as quickly as possible, normally within 24 hours. ![]() and are committed to providing the best customer support to our members. I sent an e-mail to a seller but did not receive a response. This will also notify the seller that you will pick up the item rather which will negate any shipping costs. This will create an order for the item without a shipping charge other than the handling fee which is set for the item by the seller. To create a pick up order and obtain pick up hours and location information for an item, sign in to your My shopgoodwill page, go to the Open Orders section, click on the Pay for This Item link next to the item, select a payment method, and then select Pick Item Up as the shipping option for the item. You must be logged into your account to access the seller e-mail links. Seller e-mail links can be found on every item description page on and. Please check the item listing page carefully for pick up information and restrictions, and please contact the seller directly before bidding to confirm and to make arrangements for pick up. Most sellers allow items to be picked up from their location. May I pick up my item from the seller’s location to save on shipping costs? Please read item descriptions carefully for combining shipment restrictions. Due to the fragile nature, size, and/or weight of some merchandise, the seller may not offer combined shipping. Please note that there is a 20-pound weight limit for combined orders. If you have won an item and expect to win another from the same seller and wish to combine all items, you must postpone payment until you have won the second item (third, fourth item, etc.) but not exceed seven (7) days from auction close. Once the method of payment has been selected for an item, it cannot be combined with another item won at a later date. You must pay for items to be combined at the same time. Check the items you want to combine and the system will create one order. When you click on Pay for This Item, all items that are eligible for combined shipping will be listed. Items may be combined for shipping only if they are from the same Goodwill seller and close within seven (7) days of one other. If you believe we are not acting in accordance with this policy, please let us know by calling our customer service line at (800) 562-8724.Why can’t I combine some items for shipping? Employees and volunteers are not permitted to shop at the store in which they work nor are they allowed to set aside merchandise for others. Therefore, it is only fair that our customers have equal opportunity to purchase any item for sale here. Goodwill stores sell items that have been donated by people in the local community. Peruse for that designer purse, scout out a vintage necklace, or add to your Lego collection – whatever your thrifting tastes, Goodwill shopping is at your fingertips. Treasure hunt from the comfort of your home at. That support stays directly in your community – funding services that provide hope, opportunity, and jobs for more than 26,000 people in northwest North Carolina each year. You can feel good about shopping at Goodwill – for every dollar you spend in a Goodwill store, 87 cents goes to support our mission and sustainability. When you shop at Goodwill, you’re not only getting a good deal – you’re also funding employment and training programs that help people in your community find good jobs. Shop Goodwill for great bargains on clothing, shoes, books, electronics, home décor, furniture and more! Inventory changes daily (even hourly!) in every store, so there is always a new selection of merchandise. ![]()
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